Samsung Electronics said it is working with the US Consumer Product Safety Commission (CPSC) to investigate the recently reported Galaxy Note 7 mobile phone issues.

Samsung Electronics said the company needs to replace the recent emergence of the new cell phone battery burning failure to investigate. Will require mobile operators and retail partners around the world to stop selling Note 7 phones and stop giving Note 7 users a new Note 7 phone.

The following is a statement issued by Samsung Electronics on Tuesday the original text:

U.S. Note7 Refund and Exchange Program
Under the terms of the U.S. Note7 Refund and Exchange Program, you have the following choices and can take these next steps beginning October 13, 2016 at 3pm ET:

1. Exchange your current Galaxy Note7 for another Samsung smartphone and replacement of any Galaxy Note7 specific accessories with a refund of the price difference between devices

2. Obtain a refund at your point of purchase
At present, the US government agencies, “the US Consumer Product Safety Commission,” has a second round of battery burning accident investigation, when the findings will be released, is still unknown.

US media pointed out that the quality of the Note 7 scandal, Samsung Electronics will have a significant negative impact. Especially in the high-end mobile phone market, Samsung faces many rival competition, Apple has just released in the fall of this year’s new mobile phone, Google (microblogging) also released the latest Pixel two phones. These rivals will use Samsung’s mass scandal to expand its market share.

The media pointed out that, before the scandal occurred, Note series was once the high-end Samsung’s flagship mobile phone, get a good evaluation of the outside world, also contributed a huge mobile phone business.